Help

This help resource should answer all of the questions you have about the operation of the Westair Reproductions Trade web site. If you still have any questions then please contact us.

Why do I not see any prices?
How do I order from your web site?
How do I open an online account?
I am not an existing customer, can I still open an account?
I have entered the wrong information when opening a new account.
I have forgotten my password what do I do?
My e-mail address or account details have changed?
My question is not answered here
Is VAT Included in the Prices?
I'm a Pro-Forma Customer When Should I Pay?

Why do I not see any prices?
Our web site is designed so that anyone can view and search our products. To view the prices you must be an existing trade customer and must Request to Open an Account. When you log into your account all prices become visible and you are able to order.

How do I order from your web site?
To order from our web site you must be an existing trade customer and must Request to Open an Account. When you log into your account all prices become visible and you are then able to order

How do I open an online account?
If you are and existing customer click on the Request to Open an Account link and complete the online form. If you would like to be kept up to date with current events at Westair Reproductions Ltd then click the Newsletter option box. You request will be sent to us and we will open an account for you. You will receive a log in, consisting of 6 letters a - and 2 numbers, and an initial password that must be changed the first time you log-in.

I am not an existing customer, can I still open an account?
Yes, but you must apply for a Trade Account and this must be set up before you can purchase online.

I have entered the wrong information when opening a new account.
If any of the information you have entered is incorrect then please contact us and we will update it for you. If the e-mail address you have supplied is incorrect then you will not receive any e-mail correspondence from us.

I have forgotten my password what do I do?
Click on the Existing Customer Log-in link at the top right of each page and then click on the Password forgotten link?

My e-mail address or account details have changed?
Please contact us and we will arrange for your details to be updated.

My question is not answered here
Please contact us and we will answer any questions you have.

Is VAT Included in the Prices?
Non of the prices shown on the Westair.co.uk website include VAT. If you are a UK customer VAT will be added to your order, outside of this website. If you are an overseas customer VAT will be applied to your order if required, outside of this website.

I'm a Pro-Forma Customer When Should I Pay?
After placing an order online, customers receive an order confirmation via email. Pro-forma customers must wait until they receive a separate pro-forma invoice, either by email or post BEFORE making any payment.